Frequently Asked Questions
Does Blue Planet Nutrients Send Out Samples?
You can find limited samples of our products for purchase on the Store page, under 'Samples'.
In What Kind of Packaging Do You Send Your Shipments?
We ship our products in plain cardboard boxes with a “Fragile Liquid” and up arrow labels on the box. Our packaging does not display advertisements to maximize privacy.
How Can I Track My Package?
When an order is placed, we do our absolute best to ship it out as quickly as possible. When your shipping label is created, automated confirmation email will be sent to the email address provided when you placed the order, which will contain your tracking number and a link to the carrier's website. Keep an eye on your shipment's progress via the carrier's website for the most accurate estimated delivery. If you do not receive a shipping confirmation email within 5 business days of placing your order, contact us at info@blueplanetnutrients.com with any questions.
Who Decides the Shipping Rates?
Our shipping rates are determined by the carrier based on the size and weight of your shipment. Rates are subject to change. If you would like to place a large order and freight shipping is required, please contact us directly for a shipping estimate.
Do You Offer International Shipping?
We currently do not offer international shipping at this time. We will update this information as it changes in the future.
What is the Shelf Life of Your Products?
The minerals in the bottle do not spoil, however, over time some of the minerals in the bottle may fall out of solution or combine with other minerals, making it less effective than it should be. If you store your products away from direct light (sun or grow lights), in room temperatures, with cap sealed airtight, the nutrients should be good for at least 2 years (from time of purchase) without issue. If your nutrients will be siting around for long periods of time (months), it's a good idea to give them a good shake every few weeks to keep them nicely dissolved.
I Am Trying to Place an Order on Your Website, Why Does My Card Keep Getting Declined?
Most of the time when a card is declined, it's because there is a mismatch with the billing address provided and the address registered with the card. Double-check the spelling and numbers of both your billing and shipping addresses before submitting your order. Your shipping and billing addresses may be different, but the billing address must match what your bank or credit card has on file.
My Payment Has Been Declined. Why Do I Still See a Charge on My Statement?
When a charge is declined, the bank puts the funds on hold until the transaction settles and that's why you'll see the charge on your statement. However, since the orders were in fact declined, and there was no transfer of money, the funds should be released within 2-7 business days. At that time the charges will disappear from your statement and the funds released back to your account. If for some reason the funds don't auto-release after that time, or if you can't wait for that amount of time, the best option is to call your bank or credit card company and have them manually settle the transaction and release the funds.
My Shipment Was Delivered Damaged. What Do I Do?
If your package was damaged during transit, send an email to info@blueplanetnutrients.com with your order number or tracking number, and photos of the damage to the package and/or contents so we may help resolve the issue.
Do You Accept Returns?
Please contact us within 7 days of delivery if you wish to return unopened/unused products. Blue Planet Nutrients is not responsible for return shipping costs.